Shipping policy
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
We offer free shipping to US orders.
Estimate delivery time is 1-4 business days.
International Shipping - Free shipping for orders $350 or more
We offer international shipping to the following countries:
North America
Canada - Estimate Delivery Time 1-4 business days - $15 shipping fee
Mexico - Estimate Delivery Time 1-4 business days - $15 shipping fee
Europe
Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom - Estimate Delivery Time 7-10 business days - $20 shipping fee
Middle East
Israel, United Arab Emirates - - Estimate Delivery Time 7-10 business days - $25 shipping fee; Turkey - Estimate Delivery Time 1-4 business days - free shipping
Asia
Hong Kong SAR, Japan, Malaysia, Singapore, South Korea Australia, New Zealand - Estimate Delivery Time 7-10 business days - $25 shipping fee
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. HRO Brands is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 1-10 business days (depending on estimate delivery time of your country/territory) after receiving your shipping confirmation email, please contact us at support@hrobrands.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 21 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at support@hrobrands.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at support@hrobrands.com.