Shipping

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

We offer free shipping to US orders. 

Estimate delivery time is 1-4 business days. 

 

International Shipping

We offer international shipping to the following countries:

International Shipping - Free Shipping for orders $350 or more.

We offer international shipping to the following countries:

North America

Canada - Estimate Delivery Time 1-4 business days - $15 shipping fee

Mexico - Estimate Delivery Time 1-4 business days - $15 shipping fee

Europe

Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom - Estimate Delivery Time 7-10 business days - $20 shipping fee

Middle East
Israel, United Arab Emirates - - Estimate Delivery Time 7-10 business days - $25 shipping fee Turkey - Estimate Delivery Time 1-4 business days - free shipping

Asia
Hong Kong SAR, Japan, Malaysia, Singapore, South Korea Australia, New Zealand - Estimate Delivery Time 7-10 business days - $25 shipping fee

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. HRO Brands is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 1-10 business days (depending on estimate delivery time of your country/territory) after receiving your shipping confirmation email, please contact us at support@hrobrands.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns up to 21 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at support@hrobrands.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at support@hrobrands.com.

 

Returns

We have a 21-day return policy, which means you have 21 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Submit a return request

Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.

1. Log in to your account:

    1. In the Email field, enter your email address, and then click Continue.

    2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.

    3. Go back to the online store, and then enter a six-digit verification code.

2. Click the order that you want to submit the return for.

3. If your order has more than one item, then select the items that you want to return.

4. Select a return reason and add a note for the store.

5. Click Request return.

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.  Please allow up to 5 days for returns to be processed and up to 10 days for refund.

You can always contact us for any return question at support@hrobrands.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@hrobrands.com.